Midcoast Maine · In-home tech support

Technology help for the people you love.

Simplifying tech. Empowering you.

ElderTech sits down at the kitchen table for calm, one-on-one support with phones, tablets, computers, and everyday online tasks—so older adults can stay connected, independent, and safe.

Warm, patient guidance In-home visits Judgment-free support

Schedule a Visit

No tech jargon. No shame. Just a friendly human who loves helping people feel more at home with their devices.

Services

Every visit is one-on-one and paced to match the person in front of us. We focus on real-life tasks, not memorizing every button.

New device setup

A new device can feel overwhelming. We unbox it together and set it up in a way that makes sense.

Personalized setup for phones, tablets, and computers
Connecting to home Wi-Fi and printers
Creating and signing into accounts
Adjusting text size & accessibility settings

Everyday troubleshooting

When something suddenly “stops working,” we sit down, breathe, and work through it together.

Slow or confusing devices
Error messages and pop-ups
Re-organizing apps and home screens
Understanding what changed after an update

Staying connected

Support for staying in touch with family, friends, and community.

Texting, email, and video calls
Sharing and backing up photos
Using calendars, reminders, and notes
Community tools like library or clinic portals

Safety & confidence online

Gentle scam awareness

Calm, practical conversations about staying safer with technology.

Recognizing suspicious calls, texts, and emails
“Too good to be true” offers and pressure tactics
Creating and storing stronger passwords
Knowing when to pause and ask for help

We don’t make financial, legal, or medical decisions for clients and can’t promise technology will be problem-free, but we can help people feel more prepared and less alone.

How it works

A simple, low-stress process designed for older adults and the people who care about them.

1
You reach out.
Use the “Book a Session” button or call to share who needs help, where you’re located, and what’s going on with the technology.
2
We confirm details.
We follow up to confirm the visit time, location, and any specific devices or questions to focus on.
3
In-home visit.
We come to the home, move at a comfortable pace, and pause as needed. A family member or caregiver is welcome to join.
4
Wrap-up & next steps.
Payment is due at the time of the visit unless we’ve planned something different ahead of time. We review what we did and suggest simple next steps or practice ideas.

Policies & practical details

Payment: Fees are due when services are provided, unless we’ve arranged something different in advance.
Cancellations: Visits canceled less than 24 hours before the appointment may be subject to a cancellation fee.
Safety: Please make sure the home is safe and accessible, and let us know about pets, mobility needs, or stairs.
Privacy: Device contents and personal details are treated as confidential and only shared when required by law or with written permission.
Technology limits: Some issues depend on equipment or internet providers. We can’t promise perfection, but we always offer honest effort and clear explanations.

Full terms are available in the ElderTech Service Agreement if you’d like to review them in detail.

About ElderTech

ElderTech exists to make everyday technology feel less scary and more supportive for older adults and their families.

Many people are handed new devices with little explanation and are expected to “just know” how to use them. ElderTech slows things down, uses plain language, and focuses on what truly matters: staying connected, independent, and informed.

We’re based in Rockland, Maine, and familiar with the realities of older homes, spotty internet, and busy caregivers. Visits are personalized and can be scheduled by the person themselves, an adult child, or another trusted supporter.

About T, the Tech Helper

I’m T, the person behind ElderTech. I’m a Maine-based mom, problem-solver, and lifelong tech tinkerer who believes technology should include people, not leave them behind. After decades spent around gadgets, customer service, caregiving, and real-world tech support, I kept meeting older adults who were smart, capable, and independent—just frustrated by devices that seem to change every five minutes.

ElderTech grew out of a simple promise: I leave things better than I found them—including your understanding of your own technology. I don’t just “fix it and leave.” I sit with you at your pace, explain what’s happening in plain language, and make sure you feel confident using your phone, tablet, computer, TV, or smart home gadgets after I’m gone.

My vision is to help Maine’s older adults stay independent, safe, and connected—to family, to services, and to their communities. That means meeting you where you are, respecting your experience, and building trust over time. Whether you’re just getting started, recovering from a discouraging tech moment, or trying to keep up with constant updates, ElderTech is here to make technology feel human again.

Contact

Whether you’re reaching out for yourself, a parent, or a neighbor, we’ll keep things simple and human.

Call: 207-390-5589

If you prefer online contact, use the button to open a short form. We’ll follow up to confirm details and suggest visit times.

Book a Session online

In the form, you’ll be able to share:

Who you’re contacting us about
Where you’re located
What’s happening with the technology
How you’d like us to reach you

Open contact form

We typically respond within one business day to confirm details or suggest times.

Using the form simply lets us know you’d like to talk about services. Final bookings, timing, and fees are always confirmed clearly before or at the visit.